Broad experience in analyzing and solving complex computer
related problems. Able to apply my strong background in
diverse situations to learn new responsibilities rapidly.
Able and willing to work in a strong team environment.
GroupWise Administrator, Head up the support team for Network Operations, Special projects include integrating Window NT into a pure Novell 4.x environment, Built an Access 97 database to keep track of server/network outages.
CE Software, Inc., West Des Moines, IA 50265 Senior Technical Advisor/Quality Assurance Technician, (1993-1997)
Provided telephone support for customers of Network Scheduler 3, TimeVision NS and QuickMail products. Taught on-site training classes. Provided on-site support. Network Administrator for Technical Support department including Novell and Windows NT. Designed and maintained our Technical Support web pages. Systems Operator for CE Software's Bulletin Board Service.
UNIX Administrator. Installed LANtastic network and PC systems. Selected appropriate software and installed on all PCs. Trained users and provided support. Maintained phone system and voice mail system. Special projects included writing project tracking database and sales tracking database in Paradox.